Ordering and Shipping Information
  • What types of payment do you accept?
  • My order is missing an item. What do I do?
  • I received an incorrect item. What do I do?
  • I need a receipt for my order.
  • Do you offer discounts for large quantity orders?
  • Can you send me a catalog?
  • What is your return policy?
  • Pricing Errors & Omissions
     Shipping Help
  • When will my order ship?
  • What are my shipping options?
  • Can I ship my order internationally?
  • Do you ship to APO and FPO Addresses?
  • Do you ship to PO Box Addresses?
  • My order should have been delivered by now- what happened?
  • I need my order delivered faster than the delivery times available.
  • Are there any shipping restrictions I should know about?
     Ordering Help

    What types of payment do you accept?

  • Credit Card Payments
    MapBooksOnline.com accepts Visa, Master Card, and American Express.
  • Checks & Money Orders
    Personal checks, company checks and money orders payable to MapBooksOnline.com are also accepted—orders will ship after payment clears. Please include a copy of your order receipt for check or money order payment.

Mail to:
MapBooksOnline.com
PO Box ?
Romulus, MI 48174

  • Purchase Orders & Payment On Account Options
    For purchase orders (P.O.s), payment on account, and other payment option questions, please call ?  , ext. 130 weekdays to order via phone.
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My order is missing an item. What do I do?
Occasionally, orders are shipped in separate containers. If you have a question regarding a partial shipment, please contact us at:
Call  ext. 130 weekdays, Eastern Time
Email orders@mapbooksonline.com

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I received an incorrect item. What do I do?
We will arrange to get the item back from you and a replacement will be sent out immediately. Contact MapBooksOnline.com right away if you receive an incorrect item in your order:

Call  ext. 130 weekdays, Eastern Time
Email orders@mapbooksonline.com

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I need a receipt for my order.
A receipt for your order is automatically generated at the end of the checkout process. If you did not receive one, contact Customer Service:

Call  ext. 130 weekdays, Eastern Time
Email orders@mapbooksonline.com

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Do you offer discounts for large quantity orders?
In many cases we can offer bulk discounts dependent on the quantities required and the particular item being ordered. Contact Customer Service for more information:

Call  ext. 130 weekdays, Eastern Time
Email orders@mapbooksonline.com

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Can you send me a catalog?
MapBooksOnline.com would be glad to mail you a catalog. Please specify Travel Products or Educational Products.

Call ext. 130 weekdays, Eastern Time
Email info@mapbooksonline.com

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What is your return policy?

Damaged Items
If your package arrives damaged, you may refuse the map directly when it arrives at your door, and then contact us. Or, please email orders@mapbooksonline.com or call  ext. 130 for a full refund or reshipment of the order upon receipt of their claim to authorize the return. Please keep all of the packing materials in case we need them to show our shipping company.

Returning Maps
MapBooksOnline.com will accept returns if the product is in its original and re-saleable condition within thirty (30) days of the original sale. Prior to returning any products, please email us at orders@mapbooksonline.com or call  ext. 130 and ask for your salesperson to get a Return Number. A 20% restocking fee will be applied.

In order to request a Return Number, please have the following information available:

  • Order Number
  • Customer Name
  • Reason for product return
  • Item #, located on the packing slip or order receipt

Products returned without a Return Number will be refused.
Upon authorization of return please mail the product to the appropriate address listed below:

To Return Wall Maps:
Kappa Map Group Returns
2000 Brunswick Lane
DeLand, FL 32724

To Return Atlases, Folding Maps and all other products:
Kappa Map Group Returns
One Passan Dr., Bldg. #6-1
Wilkes-Barre, PA 18702

Once we have received your returned item, we will credit the original credit card account, minus a 20% restocking fee. We will happily refund your shipping costs if there has been a MapBooksOnline error.

NOTE: Because they are customized to your specifications, and are not resalable, customized wall maps are not returnable. If there is some manufacturer's defect or damage in shipping, MapBooksOnline will gladly replace your customized map order.

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Pricing Errors & Omissions
Please note that pricing and product availability are subject to change without notice. Every effort is made to maintain product information on the web site. However, MapBooksOnline.com reserves the right to revoke any offer, and to correct any errors or omissions as they are discovered, including after an order has been placed. If an error is discovered after payment has been received, the amount of the error will be refunded, and you will be contacted via email or telephone. In the case of price discrepancies, you may be offered the opportunity to reorder the product at the correct price.

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Shipping Help

When will my order ship?
Most orders are processed within one business day of receipt. Shipping time is in addition to order processing time.

Overnight and rush orders placed before 11 a.m. Eastern Time will be processed the same day, with the exception of Wall Maps. Wall Maps cannot be shipped overnight or 2nd day. Overnight and rush orders placed after 11 a.m. Eastern Time, or on weekends and holidays, are processed on the following business day.

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What are my shipping options?
MapBooksOnline.com ships to locations within the U.S. and Canada via UPS and United States Postal Service - Regular Mail. Shipping costs vary depending on the items you order. At this time, Saturday delivery is not available. Products shipped Regular Mail are NOT traceable.

Please note: The following shipping times are dependent on product availability. The shipping times above are estimates; please be aware they are NOT guaranteed as we do not control these services. Refunds cannot be given for slow shipping times.

  • United States Delivery Options
    Regular Mail (subject to USPS timetable and are NOT traceable) - Regular Mail is sent as Media Mail and can take 7-10 days
    UPS Ground (3-10 business days from date shipped)
    UPS Air (2 business days from date shipped)
    UPS Overnight (next day delivery from date shipped)
  • Canada Delivery Options*
    Regular Mail (subject to USPS timetable and are NOT traceable)
    UPS Ground to Canada (7-10 business days from date shipped)
    *Shipments to Canada will incur additional Canadian taxes, duties, and brokerage fees. MapBooksOnline has no control over these charges and cannot issue any refunds or credits for any Canadian charges related to your order.
  • Other Shipping Restrictions
    Wall Maps and Customized Wall Maps will require additional production days. If you choose 2-day or overnight services, this will apply to shipping time after the product is produced. Wall Maps will be shipped UPS only.

    PO Boxes are not accepted for shipping addresses. A physical address is required.

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Can I ship my order internationally?
At this time, MapBooksOnline,com offers shipping only to the United States and Canada via the website. For assistance in placing an order to be shipped to an international address, please email: sales@mapbooksonline.com.

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Do you ship to APO and FPO Addresses?
Yes we do.

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Do you ship to PO Box Addresses?
Post Office boxes are not acceptable addresses for your shipment. Please provide a physical street address for your order.

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My order should have been delivered by now- what happened?
If something has delayed your shipment, we apologize for the inconvenience Please let us know and we will assist in any way possible.

Call  ext. 130 weekdays, Eastern Time
Email orders@mapbooksonline.com

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I need my order delivered faster than the delivery times available?
Please call Customer Service Department with any special delivery requests prior to placing your order.

Call ext. 130 weekdays, Eastern Time
Email orders@mapbooksonline.com

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Are there any shipping restrictions I should know about?
Please note the following:

  • MapBooksOnline.com orders cannot ship outside the United States and Canada. For orders outside of the U.S. & Canada, please call customer service at  ext. 130 to request approval for overseas delivery.
  • Wall Maps and Customized Wall Maps will require additional production days. If you choose 2-day or overnight services, this will apply to shipping time after the product is produced.
  • PO Boxes are not accepted for shipping addresses. A physical address is required.
  • Products shipped Regular Mail are NOT traceable.

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